Lizardo vs Denny Inc. NDI Case Study Example | Topics and Well Written Essays - 750 words

Lizardo vs Denny Inc. NDI - Case Study Example In handling the situation, the security guards and the Denny’s management should have calmly sorted out the issue, therefore avoiding the extremism they found themselves in. In a country having high racism records, the affected races were bound to be paranoid and treatments from the major races that seemed unfavorable were construed to be discrimination.Having this at the back of their minds, it would have been therefore proper that the when Chiu complained of the long wait and introducing the element of discrimination , to be explained to that there were others on the waiting list long before them. A customer’s complaint should have been addressed soberly and not with annoyance of Ms. Kirts and the subsequent ejection of Lizardo, the second complainant to their services.The security guards reaction and the shoving of the two plaintiffs’ was a clear indication that Mr. Adam had personalized the whole issue which should not have been the case. The security guard s hould not even have involved himself in the word exchange as this aggravated the tension and led to the physical fights. He should have however restrained himself from anything that would suggest to the paranoid plaintiffs that they were being discriminated against.The manager on the other hand also seemed to have personalized the issue and the African American complaint of the security guard is taken as an offence leading to the profane respond that made them be ejected too out of the restaurant.